Terms for shops

1. The shop's account

• Haircutz creates the shop's account after an affiliation request. The shop owner manages the team (invitations and access), services, prices, hours and settings.
• The shop is responsible for the accuracy of what it publishes, including prices with all taxes included, as the law requires for prices shown to consumers, and for providing the booked services.
• Each team member signs in with their own account, password and PIN or passkey. Do not share access.

2. Credits

• Each booking made through the platform uses 1 credit from the shop's balance. If the booking is rejected, expires or is cancelled, the credit returns to the balance. If the customer does not show up, it does not.
• Every new shop gets 50 free credits. Haircutz may give extra free credits, with the reason shown in the history.
• You can buy credits in packs of 50 credits for €50. Payment is by card or another method available through Stripe, and an invoice is issued.
• Credits do not expire while the shop's account is active and are not refundable, unless Haircutz closes the account without any breach by the shop; in that case we refund the purchased credits that were not used.
• Without credits, the shop stops receiving online bookings until it buys more; bookings already made stay in place.

3. How we list shops

Shops are listed alphabetically by name. There is no paid placement, and the credit balance, reviews and seniority do not change the order. If this changes, we give 30 days' notice.

4. Customer data

The shop receives the customer data needed for each booking and is responsible for how it uses it. It may only use it to provide the booked service and meet legal obligations, and must keep it confidential. The customer's full identity only becomes visible 10 minutes before the appointment.

5. Reviews

Only customers with a confirmed booking can review. The shop may reply publicly and respectfully. Haircutz does not hide reviews for being negative, only for the reasons set out in the customer terms.

6. Suspension and termination

• We may restrict or suspend a shop for breach of these terms, fraud, unlawful content, repeated missed appointments or risk to customers. We email the reasons when the restriction takes effect.
• We may close the account with 30 days' notice, with the reasons; without notice only for a serious breach or a legal obligation.
• The shop may close its account at any time by asking by email.
• Any of these decisions can be contested through the complaints section below.

7. Changes

We email at least 30 days' notice of any change to these terms. If you do not agree, you may close the account before the change takes effect.

8. Complaints

Complaints about the platform, invoicing or decisions affecting the shop go to [email protected]. We reply within 30 days. The shop may always go to court.

9. Governing law

These terms are governed by Portuguese law.

10. Who we are and contact